Work Life Referral job posted: Raleigh location

[Admin]

http://www.workplaceoptions.com/careerops/career_referralspecialist.asp

Raleigh Call Center Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
Assess the client?s needs through phone consultation

Research and find verified referrals that meet the client's needs in the following areas: dependent child and elder care referrals, legal referrals, Back-up care, education, adoption, community services.

Ensure all case management entries are complete and accurate, including spelling and grammar.

Demonstrate excellent customer service skills providing the caller with a friendly, enthusiastic, and empathetic consultant.

Motivation to exceed member's needs and expectations
Creativity, confidence, a positive, enthusiastic and cooperative approach to both the callers and team members

Task oriented, a self starter, and resourceful with a pleasant phone personality while able to meet deadlines.

Background in geriatrics, child care, counseling, paralegal, or social work is helpful

Strong internet skills are a must